Medical Front Office Administrator (Patient Services Representative)

job Description At Celeste Medical Hub, we believe exceptional patient care begins long before a patient sees a doctor. It starts at the front desk. Duties and Responsibilities Welcome patients, families and visitors with professionalism, warmth and empathy. Register new patients and accurately capture patient information. Schedule, confirm and manage appointments for multiple specialists. Answer telephone calls and respond to patient enquiries promptly and professionally. Maintain accurate electronic medical records and ensure patient information is always up to date. Process payments and issue receipts. Coordinate with doctors, nurses and other departments to ensure a seamless patient journey. Protect the confidentiality of patient information at all times. Help resolve patient concerns professionally and escalate issues when necessary. Contribute to a positive, supportive and patient-focused team culture. Qualifications and Experience Has a Diploma or Degree in Office Administration, Business Administration, Secretarial Studies or a related qualification. Loves interacting with people and providing exceptional customer service. Communicates confidently, professionally and with compassion. Has outstanding attention to detail and accuracy. Is organised and able to manage multiple priorities without losing focus. Learns new technology and software quickly, particularly healthcare and electronic medical record systems. Is comfortable using Microsoft Office and general computer applications. Maintains confidentiality and demonstrates integrity in handling sensitive information. Remains calm and professional during busy periods. Enjoys solving problems and finding practical solutions. Works well as part of a multidisciplinary healthcare team. Has a positive attitude, takes initiative and is eager to learn. How to Apply [email protected] Job overview 350 Qualifications and Experience Has a Diploma or Degree in Office Administration, Business Administration, Secretarial Studies or a related qualification. Loves interacting with people and providing exceptional customer service. Communicates confidently, professionally and with compassion. Has outstanding attention to detail and accuracy. Is organised and able to manage multiple priorities without losing focus. Learns new technology and software quickly, particularly healthcare and electronic medical record systems. Is comfortable using Microsoft Office and general computer applications. Maintains confidentiality and demonstrates integrity in handling sensitive information. Remains calm and professional during busy periods. Enjoys solving problems and finding practical solutions. Works well as part of a multidisciplinary healthcare team. Has a positive attitude, takes initiative and is eager to learn.

Qualifications and Experience Has a Diploma or Degree in Office Administration, Business Administration, Secretarial Studies or a related qualification. Loves interacting with people and providing exceptional customer service. Communicates confidently, professionally and with compassion. Has outstanding attention to detail and accuracy. Is organised and able to manage multiple priorities without losing focus. Learns new technology and software quickly, particularly healthcare and electronic medical record systems. Is comfortable using Microsoft Office and general computer applications. Maintains confidentiality and demonstrates integrity in handling sensitive information. Remains calm and professional during busy periods. Enjoys solving problems and finding practical solutions. Works well as part of a multidisciplinary healthcare team. Has a positive attitude, takes initiative and is eager to learn.